In the event that traveling is too dangerous or unnecessary due to poor weather conditions, your stylist may reschedule your appointment. Please message them directly.
In the event of the salon/parking lot needing to be cleared of snow/ice so that you can safely access the salon/parking lot, your appointment may be rescheduled.
We understand that things come up and you may need to reschedule your appointment. Whenever possible please give at least 24 hours notice or your stylist may have a fee associated with said cancellation. Please check with your stylist directly about a fee. Also, please correspond with them directly to cancel/reschedule.
We are DEFINITLEY in a pet loving and companion friendly community, however, we CANNOT allow your animals no matter the size or behavior level into our salon for any reason other than being a service animal. If your animal IS a service animal they are welcome with proper vest/documentation and "on the job" behavior.
We adore our little clients, but our salon is full of potentially dangerous products and tools. Our chairs are made for sitting, our hot tools and cutting tools are for little EYES only, and we always try to be respectful of other peoples working space. When little cheeks aren't in our seats, they need to be under the parents supervision at ALL times.
We really hope that you love the products that you purchase and take home, but in the event that you don't please speak to your stylist directly. Each of our stylists carries their own products for your purchasing pleasure, so they would handle any exchanges/refunds personally.
It is the salon's policy that if you purchase OUR retail products and are dissatisfied, please come in with your unopened or lightly used product to exchange or return.